2023
18
July
Edmonton to England, France, or Ireland - $232 to $282 CAD roundtrip including taxes
18
July
WestJet is showing what appears to be mistake fares from Edmonton to London, England or Paris, France or Dublin, Ireland for between $232 and $283 CAD roundtrip including taxes..
The flights have 1 stop each way, in Calgary.
It's always tough to know if tickets will be issued in a situation like this, so proceed with caution. If you do attempt to book these, do not book anything non-refundable for at least 48 hours.
WestJet's mistake fares to Europe seem to pop up every few years. Sometimes they've worked out, other times they haven't.
These are also working from:
Fort McMurray (YMM)
Grande Prairie (YQU)
Lethbridge (YQL)
Lloydminster (YLL)
Medicine Hat (YXH)
Yellowknife, NWT (YZF)
Basically, from nearly every airport in Alberta, B.C., or Saskatchewan except Calgary or Vancouver.
Update Wednesday
Well, this story has made it into the National Post and the Calgary Herald.
On Twitter, WestJet has been shifting the blame to FlightHub.
But for some reason FlightHub's account was suspended. Not sure what they said to cause that, or if it's related...
In the Calgary Herald article "WestJet told Postmedia it became aware of the issue last Friday, saying it originated from an update to the airline’s computer system that caused fares to display incorrectly on some third-party websites."
Depending on the numbers, one would think WestJet could swoop in and play the hero here and parlay this into some positive media exposure and word of mouth at a cost that would be relatively small compared to a typical advertising campaign. Especially considering the smaller markets around B.C., Alberta, Saskatchewan, and Winnipeg that were involved and are typically harder to reach when it comes to marketing flights to Europe.
Depending on the numbers, one would think WestJet could swoop in and play the hero here and parlay this into some positive media exposure and word of mouth at a cost that would be relatively small compared to a typical advertising campaign. Especially considering the smaller markets around B.C., Alberta, Saskatchewan, and Winnipeg that were involved and are typically harder to reach when it comes to marketing flights to Europe. I know for a fact that people love to tell others about a ridiculous deal they got even 10-15 years later.
Update Tuesday @ 5:40 PM MST
It's becoming clear that what happened this Friday is nearly identical to the SellOffVacations / WestJet incident in 2020. WestJet went on to eventually honour the fares.
It all relates to a company named Farelogix that WestJet uses for posting fares to third party sellers.
Here's a comment from the 2020 incident:
"WestJet just called to say they will be cancelling all the flights and blaming it on a company named Farelogix (a company that WestJet uses to post their fares to third party sellers such as Sell Off Vacations) saying that they distributed prices where the taxes weren't calculated correctly. Even after WestJet clearly told us if a price is posted online there is nothing they can do about it and it is illegal to not honor it. We should all work together on social media to make some noise..."
And here we are in 2023..
"Friends of mine who work at Westjet have screen shot and sent me what their supervisors told them to tell customers. WestJet claims that surcharges were not being applied correctly due to a FareLogix system error. Farelogix is an IT Provider whose singular focus is to build and deliver innovative and cost efficient NDC-aligned, airline-controlled offer and order management distribution technology as a result, guests were temporarily able to book low fares"
Link to the blog post of the 2020 incident.
Global News Edmonton is apparently running a segment about this story tonight.
Update Sunday @ 2:30 PM MST
Sorry that I could not update earlier. The fallout happened just as I was leaving for a camping trip, and I did not have Internet during the weekend.
On Friday evening, WestJet cancelled these tickets, despite the fact that tickets had already been issued.
Personally, I think either WestJet or one of their data providers is to blame here (they are blaming each other). FlightHub is just caught in the middle. I was seeing similar price errors coming from WestJet on EasyJet's website during the same period of time, which FlightHub has no involvement with.
About the only thing that can help in this situation is media coverage. Some of you may recall WestJet changing their mind and deciding to honour the fares they cancelled during the SellOffVacations / WestJet error fares in February of 2020. But then of course the pandemic hit, and most didn't get a chance to use them anyways.
Tchadas Leo of CHEK News is one reporter interested in interviewing people for this story. He can be reached at: [email protected]
If anyone has any other media contacts that might be interested, comment below or shoot them an e-mail.
Update @ 10:27 AM MST
Receiving reports of WestJet confirmation numbers and eTickets (13 digit numbers) being issued, which is the best case scenario...
Still, keep the expectations low until the dust settles. It typically takes 24-48 hours for things to play out in these situations.
Update @ 11:20 AM MST
FlightHub has gone down for the count...
Update @ 11:35 AM MST
FlightHub is back up, but trying from Edmonton I haven't seen any cheap ones in my last 10-15 searches trying various dates.
But trying from other origins, such as Lethbridge, I'm still seeing them. So they are still in the system. They might just be getting tougher to find from Edmonton. ?
Update @ 11:45 AM MST
This could be over. I haven't seen any cheap ones from any origins in a while. If you still do, comment below!
Tip for those who booked this
- If your confirmation code contains a mix of letters and numbers, it won't work on the WestJet site. That's not a WestJet confirmation code. WestJet's codes are all letters. Some have received an e-mail from ACCELYA with their 'letters only' code. Others have been contacting FlightHub through the live chat function to ask for their 'all letters' WestJet confirmation code and can log into the WestJet site to see their reservation.
Availability for travel
September, October, November 2023
How to find and book this deal
1. Start with one of the following FlightHub searches:
Edmonton to...
London, England
^^ $232 roundtrip
Paris,France
^^ $274 roundtrip
Dublin, Ireland
^^ $283 roundtrip
Barcelona, Spain
^^ $497 roundtrip
2. Try other dates in September, October, and November.
The cheapest dates you see on Google Flights should correlate to the cheapest fares you can find on FlightHub.
(The price on Google Flights will be much higher)
screenshots from FlightHub
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Thank you for your transparency about the risk
I also booked YEG to CDG Oct 19-24, but Westjet reservation code isnt working...
Hi, i booked YEG TO CDG in Nov 23 to Nov 29. i have received Westjet reservation code but it is not working, as Westjet code consists only of letters and this one has numbers in it..
How many numbers? A 13 digit number is the best case scenario, as that means an actual ticket number has been issued.
E-ticket is 14 digit numbers and westjet reservation code has 2 digits 4 letters when it should be 6 letter code..
Booked YEG to London Heatrow Nov 8-16, received Westjet confirmation, and the booking is appearing on my WestJet app and also when I log in to the WestJet website. Thanks Chris for this great "headsup"! Also, I tried searching for these cheap fares directly on WestJet and also on GoogleFlights but all were much much more.
Westjet's new Confirmation Number is all letters. Flighthub is confirming Westjet's Confirmation number with letters and numbers which is not right.
Westjet's new Confirmation Number is all letters. Flighthub is confirming Westjet's Confirmation number with letters and numbers which is not right.
It could just be Flighthub's own confirmation number, don't some booking sites issue their own?
Hi All, how did you check your WJ confirmation not working? Do you have the app on your phone? If confirmed, the booking should appear right in your app.
I booked October 19-27 YEG to DUB and it was $212 RT! A friend booked for the same dates from YELLOWKNIFE (!!!) and also got under $300 prices.
I've received a westjet code and an eTicket number. Hope it works!
Yes, i checked on app - it does not appear. when i try to enter manually code on westjet website - it says it should be all letters..
Maybe just Paris flight have issue with confirmation and other destinations seem to be good
Rebeka, I hope it works out for your eventually!
I have contacted Flighthub support team and they gave correct reservation code.
yay! my return flight to Paris from Edmonton just for 150 cad! thanks!
Looks like we may have broken flighthub now? Lol
Looks like the prices have increased to reflect regular amounts (checked at 11:30 AM YEG time)
Thanks Rebeka for the tip of contacting a flighthub agent. I just received my (all letters) confirmation as well!
Booked 1 return ticket at 11:53am: YEG to CDG - 13-22 Nov at $125.
For those with the issue of their confirmation code not working...
Tip from someone on the Vancouver site: Wait for another email soon from ACCELYA. Looks like Flighthub booked throuhg ACCCELYA and the new alpha only code will come.
I booked Edmonton to Heathrow Flighthub gave me a wrong code, I called them and they gave me a new code. On my WestJet account the new code works and I have my E ticket numbers. Fingers crossed
Booked two from YEG to LHR for $646 this morning, it said the transaction failed but I got an email confirmation and my credit card was charged!! Amazing. Fingers crossed.
I contacted FlightHub to get my WJ confirmation since the one I got has a number. Super quick to get via the chat. Added the trip in my WJ app - three tickets YEG-LGW for $771. Crazy good deal!
booked two roundtrip tickets Oct 5-10 from Edmonton to Dublin for 150cad each, 300total - amazing! Thanks for the post!
Is the deal still on?
Got a WESTJET confirmation from FlightHub. WestJet website shows reservation.
YEG to CDG Sep 24 - Oct10 for 2 people $548. Thank you Chris!!!!
..just a comment about the confirmation code mixups. So, my code is a mix of letters and a number. It did not come from Accelya. It came from FlightHub. It worked on WestJet web site and app from the beginning. Was the problem others had only for certain destinations? Mine YEG -London worked perfectly fine from the start.
Are people booking through flight hub or directly with westjet? Isn't booking through 3rd party risky for flight changes because the airline directs you to the website you booked with? Have people had good luck with this?
I had the same issue with the numbers in the WestJet confirmation code, and I chatted online with Flighthub and they provided me a new code that worked.
Got YEG->CDG for $125 per person. I had to contact Flighthub chat to get the correct code, but everything looks good now. Time to wait for a while before I get my hopes up.
Thanks!
Update I just had an email from WestJet 21 hours after I booked with Flighthub confirming my flight. HAPPY DAYS
After being charged earlier today on my credit card, and getting the booking info, I just saw a refund on my credit card.
I signed into the Westjet website and my flight is gone, which did show before. Sad day.
Same here. The transaction went through first and was then refunded.
Had confirmation in my west jet app, payment, selected seats, and poof everything is gone…
Booked YEG-LGW for Oct 3 to 10, 2023. Confirmed on Flighthub, Used Flighthub’s Chat to get 6-letter Westjet code. It worked on WJ site and I can see the reservation on WJ website. I checked my credit card activities, says pending $232.85. This was in the afternoon.
In the evening, when I visited WJ site and entered my code, trip not found. Also no charges showing up on my credit card activities.
WJ basically did not honor anything, frustrating!
Just got an email from Flighthub and Westjet is cancelling these tickets for me:
Dear Customer,
We regret to inform you that WestJet has requested us to cancel your reservation as result of a third-party error that occurred during the booking process. A full refund will be processed back to the original form of payment within the next few business days.
Please find below an official statement provided by WestJet regarding the cancellation of your reservation.
Hello,
We regret to inform you that we are unable to honor your recent booking.
As a result of a third-party error, WestJet fares were mistakenly advertised and cannot be honoured. As such, we are canceling your booking.
We apologize for this inconvenience.
Thank you in advance for your cooperation on this matter.
WestJet
We thank for your understanding and apologize for the inconvenience.
Your FlightHub Customer Service Team.
Had a flight to Dublin booked at $150 but I got the cancellation email from WestJet and flighthub. It was a nice dream for a while but did not work, too bad!
Booked to Edinburgh from yeg for 2 people for 650.10. Recieved westjet confirmation by email and was on my WestJet app. I booked seats as well . Now recieved email saying : Important Information
Dear Customer,
We regret to inform you that WestJet has requested us to cancel your reservation as result of a third-party error that occurred during the booking process. A full refund will be processed back to the original form of payment within the next few business days.
Please find below an official statement provided by WestJet regarding the cancellation of your reservation.
I guess too good to be true. ??
Mine got cancelled too. Should we all pump this to news media outlets for it to be picked up as a story? Maybe the negative PR would instill some change in our favour...
Incredibly disappointing and really feels like a lame response on Westjet's end as well honestly!
Got a cancellation email from FlightHub this morning for YEG-London like others, but the flight is still appearing as active on my WestJet app. Disappointed.
Was it too good of a fare to be true? Chris, did similar scenarios occured in the past?
Got the cancellation email last night - so disappointed as this was going to be my daughter’s first international trip. I tweeted at WJ and FlightHub. Don’t expect to get a reply or any action but at least it makes me feel like I did something haha
Booked a flight from YEG - LGW yesterday for $252. Called WestJet to confirm & got a confirmed reservation number. Last night the ticket was canceled. However, in the meantime, AFTER getting a confirmation number from both flighthub & WestJet, I booked non-refundable hotel rooms because I was definitely going. I’ve called both WestJet & flighthub & both say it’s the other party’s error. Twice in speaking with flighthub this morning, I’ve been ‘disconnected’. Who is going to cover the costs of my non refundable hotel rooms that I booked after getting a confirmed flight reservation? ??????????????????? Flighthub has to honour their mistake as even the email they sent out says ‘due to a third party booking error…’ They are the third party!!
Valerie, this post has a warning not to book anything nonrefundable at least for 48 hrs.. I understand that you received westjet confirmation code and etc, but you still should have not rushed to book hotels
My ticket was cancelled too. I would love to know if these worked for somebody?
Also, to reply to the person who made a non-refundable hotel reservation - I suggest to contact the hotel directly, it is so early they are able to cancel the reservation with no fee. I worked in hotels and it is as easy as clicking on a 'cancel' button for them. Just tell them you made a mistake or show them your flight cancellation message.
Got another email today from FH.
"You've booked your trip to London
Time to book your hotel!"
My reso says I'm cancelled, by emails telling me to book a hotel through them :P what a joke, absolute trash PR
Yes, I got one too! First FH sent the cancellation email. The flight was still appearing as active booked in my WJ app. In a couple of hours - poof! - gone! Another couple of hours FH sends a friendly email: "hey, time to book your London hotel". What a bunch of crap!
Sorry that I could not update earlier. The fallout happened just as I was leaving for a camping trip, and I did not have Internet during the weekend. Thanks to everyone for the level-headed comments. I know how disappointing this outcome can be and the anger that comes with it. I was a little scared to see what the comments would be today.
As you all know, on Friday evening, WestJet cancelled these tickets, despite the fact that tickets had already been issued.
Personally, I think either WestJet or one of their data providers is to blame here (they are blaming each other). FlightHub is just caught in the middle. I was seeing similar price errors coming from WestJet on EasyJet's website during the same period of time, which FlightHub has no involvement with.
About the only thing that can help in this situation is media coverage. Some of you may recall WestJet changing their mind and deciding to honour the fares they cancelled during the SellOffVacations - WestJet error fares in February of 2020. But then of course the pandemic hit, and most didn't get a chance to use them anyways.
Tchadas Leo of CHEK News is one reporter interested in interviewing people for this story. He can be reached at: [email protected]
If anyone has any other media contacts that might be interested, let us know or shoot them an e-mail.
Westjet honored our UK deal through selloffvacations in 2020. Tickets were purchased February 5. Westjet at first canceled, blaming a third party separate from selloffvactions as well, but exactly a week later on February 12, 2020, westjet chose to reinstate the flights. Sadly we ended up having to cancel a week out due to the pandemic but westjet did the right thing then so hopefully media attention will bring positive actions to this situation, and westjet will figure out a way to do the right thing again.
May have found a loophole in FlightHub's Terms and Conditions:
"12. PRICING ERRORS: We reserve the right to cancel, terminate or not process an Order (including an accepted Order) if the price or any other material information on this website is inaccurate. If we do not process an order for this reason, we will advise you that the Order has been canceled and undertake either not to charge you for the amount of the Order, or to credit you for the Order, depending on the payment method used."
OUR FLIGHTS MOVED BEYOND BEING ACCEPTED, AND WERE CONFIRMED, an important distinction.
I am sending this to FH, if you all want to bombard FH with emails/support chat, here is a template:
Dear Flighthub Customer Service,
I am writing as a passenger in relation to a recent issue I encountered with a flight booking made through your platform. I purchased a flight to INSERT DESTINATION (Flighthub reference: INSERT YOUR REF # HERE) and received confirmation from both Flighthub and WestJet. However, this confirmed booking was subsequently cancelled due to a claimed fare pricing mistake.
Under common law principles of contract that govern transactions in Canada, a contract becomes legally binding when an offer is accepted and consideration is exchanged. Upon making the booking on your platform and receiving confirmation, a contract was formed. The subsequent cancellation of this confirmed booking could arguably be seen as a breach of this contract.
Additionally, while Flighthub's Terms and Conditions state that you reserve the right not to process an order (even if it is accepted) in the event of inaccurate pricing or other material information under section 12 of your terms and conditions, it is my understanding that this order moved beyond being accepted, but also confirmed. This is an important distinction that affects the applicability of this term.
Moreover, pursuant to section 14 of the Consumer Protection Act (2002, S.O. 2002, c. 30, Sched. A), unfair practices by a supplier are prohibited when soliciting, negotiating or performing a consumer agreement. The abrupt cancellation of my flight due to a fare mistake, particularly after confirming my booking, could be construed as an unfair practice under this Act.
Given these circumstances, I am urging Flighthub to take immediate steps to resolve this matter satisfactorily. This could involve honouring the original fare price, or offering a suitable alternative flight.
I kindly request detailed information on the measures you plan to take to rectify this situation, in accordance with Canadian contract law, your own Terms and Conditions, and the Consumer Protection Act.
I appreciate your prompt attention to this matter and look forward to your timely response.
I just did an interview with Edmonton Global on this as I had booked to Dublin and then it got cancelled. They are airing the story tonight, July 18, on the 5:00 and 6:00 news!
Matt - I used your template on the Flighthub chat and sent it to Westjet as well thanks for providing it. I asked for the case to be escalated to a manager, and got a call back within 30 minutes from flighthub. They are saying it is all Westjet's fault for cancelling.
The same thing is happening with the Edmonton to Tokyo deal this past weekend.
I had a conference call today with a FH supervisor and WestJet supervisor.
WestJet is blaming FareLogix for the error and also the travel agencies. Since WestJet did not advertise the pricing on their website, they absolve themselves of any responsibility since FH was the one that posted the pricing.
FH is blaming WestJet. Since WestJet confirmed the book and they are the ones canceling (voiding) the bookings. The FH supervisor suspects that it may be a WestJet error and that they are using FareLogix as a scapegoat.
Just saw your interview Lana! Thanks for sharing the story to the world :)
Now WestJet is blaming not charging enough taxes.
We apologize for the mistake in pricing and the incorrect application of taxes. We understand that this may have caused frustration and disappointment, especially if you made a booking at the incorrect fares.
It is regrettable to inform you that bookings made at incorrect fares cannot be honored. We understand the inconvenience this may cause, and we apologize for any disruption to your travel plans. However, taxes and surcharges are essential components of airfare, and they are required by regulatory authorities and local governments. As a result, it is not possible for us to honor a fare that does not include the necessary taxes.
We have also sent a letter to the Competition Bureau. Had messaged Westjet (that was the first step required for the CTA - but that does not seem to be the route to go unless someone tells us otherwise, then we will do that too!). Will re-try FlightHub in the morning as the Chat was back logged. My husband and I were communicating from work via screenshots that morning so we had a ton of screenshots for the flight information etc on our Westjet account etc. If anyone else needs us to be doing something else, just let us know! Shout out to the folks that did the Edmonton Global bit last night and those that are helping to get these tickets reissued. - thank you!
Should we tweet out at the transportation minister and transport Canada as well?
Teresa I think Flighthub might be a dead end, they are blaming Westjet, saying Westjet cancelled the flights not them.
Maybe related - It looks like @FlightHub on twitter is suspended for violating the twitter rules
What rules did they break? Just read the National Post article, “WestJet told Postmedia it became aware of the issue last Friday, saying it originated from an update to the airline’s computer system that caused fares to display incorrectly on some third-party websites.” They seem to be flip-flopping on who/what to blame.
@Megan - I agree with your comment. I was going off of Matt's July 18th comment on the YYC thread with FlightHub being at the vendor level. At least today's Calgary Herald & National Post articles show Westjet owning the blame and not shifting it to FlightHub.
West Jet is still shifting the blame to Flighthub on twitter. I’m curious what flighthub did to get blocked, defend themselves against West Jet?
Looking at the 2020 case it sounds like people were not issued refunds and it sounds like selloff vacations might have been seeking legal action. It seems like flighthub just rolled over.
I did a bit of a twitter blitz tagging the Transportation Minister, Transport Canada, the competition Bureau, cbc, CTV.
Even trolling the Competition Bureau of Canada Barbie vs Oppenheimer poll
https://twitter.com/MalloryS1n/status/1682057107456294913?t=Iell90sLJ48XHycvsOG0FQ
any updates from anyone? Looks like the charge from westjet completely disappeared from my credit card statement now :(
Today WestJet told me that "we apologize for the mistake in pricing and the incorrect application of YQ surcharges". so much for blaming FlightHub, finally admitting they screwed up.
YQ surcharges started out as fuel surcharges but are now an unregulated cash grab, essentially a " we charge whatever we want to make more money" tax. This is NOT a federally mandated tax that by law needed to be applied to the fare.
WestJet didn't apply their misc "gouging you and calling it a tax" tax.
boo hoo for them.
Then WestJet blocked me from chatting with them via their Insta app - twice. I have been professional and courteous. They just want us to go away. Fat chance of that.
Looking like it’s over guys….
There was a point in time where Westjet would have turned this into something positive and enhance their reputation. It is difficult to remember now, but there was actually a day when western Canadians viewed WestJet as the 'good' airline, and AC as the so-called bad guys. I think those days ended once WestJet went private and were sold to the equity fund Onex. Even with national attention on the matter, there isn't really a reputation left to defend.
Dave I agree! Was just booking flights for work, and went with AC even though it was a bit more expensive and a hour layover longer compared to WestJet. Going to be avoiding them for the next little while
Please - if you haven't done so, file a consumer complaint. Let's keep putting pressure on WestJet and continue with the media outlets.
https://www.alberta.ca/file-consumer-complaint.aspx
"Thank you for contacting WestJet.
Please review the following channel for support:
Third-Party Reservations
If your reservation was made through a third party, such as a travel agent or third-party booking service (Travel agent, Expedia, Airmiles, other airline etc), please contact them directly for rebooking, reservation assistance, purchase information and more. We are unable to assist with third-party bookings through our call centre or email channels.
We appreciate the opportunity to respond."
WestJet still blaming Flighthub
It’s terrible direction from WestJet- since THEY cancelled the booking - not FlightHub. What does WestJet expect FlightHub to do???? It’s a very terrible look on WestJets part- they are creating a dumpster fire of PR for themselves.
So far I have sent my complaint to:
[email protected]
[email protected]
Competition Bureau -opened a complaint file
Better Business Bureau- opened a file
CTA- opened a compaint file with APP
Emailed [email protected]
[email protected]. Also sent DM via his instagram
DM WestJet’s instagram. Commented on their latest posts
Contacted Westjet on Facebook
Commented on Air Passenger rights Facebook pages
If I’ve missed anything let me know
JD, also the transport minister
1.5 weeks since cancellation - any updates?? Or should we drop the cause?
@Kyle. I think exactly the opposite- it’s time to crank up the contact. In fact- someone needs to make a Facebook group so we can make
A more organized approach. I got nothin’ but time WestJet. It costs waaay more for them to keep dealing with us than to just honor the tickets. I’ll poison every well they have on social media etc until they give me an explanation that’s better than the canned take no responsibility response I’ve been getting.
Got a random call from Jimmy in the investigation department at FH. They said they are calling all customers who had their flight canceled in this incident. They are now saying that it was FH who canceled the flights and not WJ. They are saying its not WJ's fault and it was the 3rd party.
They are focused on that fact they canceled within 24 hours and it was ok for them to do that.
I told them I was not satisfied with their response. It was not a customer error. I tried to escalate to a manager, but he said he will speak with his manager and call back again within 24hours
Just to be sure, you meant to say that it was the Flighthub investigation department? Not Westjet? They're trying to pin this on Farelogix now?
Yes it was the FH investigation department that called me
Has anyone created a FB group about this? Should continue to push for exposure, especially once competition bureau complaints start being investigated
Do it Matt! I’ll join and reach out to others affected and I’ll also post a bunch of
Communication I’ve had with both parties recently.